Contacting WebCDR Technical Support

Regular technical support for WebCDR Billing, WebCDR RADIUS, and WebCDR Watchdog are free to those in your company who have completed our 4-hour WebCDR training course that was provided via teleconference at the inception of your WebCDR service. Supplemental training courses can be arranged by appointment; contact for more information.

There are five ways to reach our technical support department; four are free and one is fee-based:

Regular technical support (free):

1. Telephone
    Hours: 9:00AM – 5:00PM Pacific time, Monday-Friday

2. Voice mail (Non-urgent)
    Hours: 24/7 with 0-4 hour response during business hours, 4-16 hour response during other times.

3. Email
    Hours: 24/7 with 0-4 hour response during business hours, 4-16 hour response during other times.

4. Internet Messaging (IM)
    We monitor IM on an as-available basis during and outside of regular office hours.

After-hours technical support (fee-based)

5. After-hours voice mail (Urgent)
    Hours: 24/7 with 0-2 hour response